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NO.1 SIMULATION
You need to configure your mobile device to send and receive electronic messages from your
company. Your mobile
device must be able to truly synchronize the message state with your desktop, so that when a
message is read on your
desktop, it is marked as read on your mobile device. These are the proper parameters:
* Email address: tech@techies.com
* Password: P@$ $w0rd
* Pop.techies.com Port: 110 Security: None
* IMAP.techies.com Port: 993 Security: SSL
* smtp.techies.com Port: 465 Security: TLS
* Company SSID: Techies
* Security: WPA2
* Passphrase: P@$$w0rd
* SSID is not broadcasted
Instructons: You are not authorized to use the Company's WLAN. The outgoing server does not
require login
credentals. When you have completed the simulaton, please select the done button to submit your
answer.
Answer:
Since we are instructed to not use the company's WLAN we only need to worry about the email
settings and ignore
the WiFi and Networks tab.
On the MAIL tab enter informaton as shown below:
That should be all that is needed.
NO.2 A new help desk technician receives a trouble call from a user. The issue is something the
technician has never
encountered before, and does not know where to begin troubleshootng. The FIRST course of acton is
for the
technician to:
A. ask the customer if they would mind holding for no more than two minutes to check resources.
B. ask the customer to please hold while a senior technician is consulted regarding the issue.
C. tell the customer the issue needs to be escalated to a higher ter technician.
D. tell the customer this is the first tme encountering the issue and to please be patent.
Answer: A
220-902 learning
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