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NO.1 Which of the following BEST describes a problem?
A. An issue reported by a user
B. The cause of two or more incidents
C. The cause of one or more incidents
D. A serious incident which has a critical impact to the business
Answer: C
NO.2 What is theBESTdescription of the CSI register?
A. It is a record of proposed improvement opportunities and the benefits that will be achieved
B. It is a record of new services to be approved by a customer, including proposed implementation
dates
C. It is a record of all authorised changes and their planned implementation dates
D. It is a record of completed improvements and the relevant customer satisfaction metric
Answer: A
ITIL-F practical
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